Returns

MI Jewellery promises to refund any item(s) you are not completely happy with, provided they are returned to us within 14 days of receipt. Items must be unworn and in their original condition, returned with all original packaging, tags, and any accompanying materials. We reserve the right to refuse a return if items show signs of wear or are returned incomplete.

Please Note

• We do not offer returns on gift wrap, personalised products, size alterations, or earrings for hygiene purposes.
• We do not offer exchanges at this time.
• Delivery costs will be refunded on faulty items only.
• Any order which receives a free gift with minimum spend must return the free gift to be eligible for a full refund. Failure to return the free gift will mean the value of the gift being deducted from the refund total.

How to Return Your Item

1. Email us at michelle@lovemi.co.uk to notify us of your return and receive instructions.
2. Pack your item securely and post it back to us using the address provided.

We always recommend that you send your jewellery to us in a secure padded envelope and use a signed-for delivery service, as we do not accept liability for lost items.

Please check with your chosen return courier if PO box deliveries are accepted.

Refunds

Refunds are typically processed within 5 working days of receipt, although in busy periods this may vary. Once the refund has been processed you will receive a confirmation email. All refunds will be credited back to your original method of payment.

For more information, please email michelle@lovemi.co.uk or visit www.lovemi.co.uk.

Need a Size Alteration?

We also offer a size alteration service where you can have your bracelet made to measure so it fits perfectly. For more information, please email michelle@lovemi.co.uk.